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Severity 1: Disruption in business-critical system operability or functionality, device crash or total system failure. --- Severity 2: Disruption does not impact the entire system, but a key feature is inoperable or is performing slowly, very slow page or image loading, or inaccessible interface. --- Severity 3: Disruption in operability or functionality that does not impact the entire system, such as timekeeping issues, reporting issues, isolated device failure, or password resets. --- Severity 4: Procedural issue or questions (e.g., programming or configuration-related questions, questions relating to functionality, operability, or formatting or cosmetic problems)

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